About
Construction Safety Assurance Pty Ltd (CSA) was established in 2006 and became a Registered Training Organisation in 2010. Our experienced Trainer and Assessor and has more than 20 years in the construction, manufacturing and storage industries. Our trainer has been training and assessing for over 12 years and currently holds a Certificate IV in Training & Assessment (TAA40104) and is a licensed Certificate Assessor for High Risk Work with WorkSafe.
As a Registered Training Organisation, CSA offers training and assessment courses that best suit a clients needs. Courses can be run during normal working hours, weekends or in the evenings, run on consecutive days or one day a week.
Our assessment processes are fair, and follow best practice standards.
We offer comprehensive services in:
- Training and Assessment
- Recognition services for individuals with experience or prior learning
- Flexible learning support
- Text book sales
- Course customisation and development
- Vocational equipment sales (such as Scaffolding Tools & Belts)
- Counselling
- Vocational Guidance
CSA offers all of its services on a fair and equal basis. Our only responsibility is to ensure that all candidates are able to display the level of skills and knowledge required in the workplace – and we do our very best to help you to achieve this goal. It is the responsibility of all staff to ensure that our services are accessible to any person who wants to access them.
We do not discriminate in any way, shape or form. Age is not a factor for our training – the only restrictions are those that are placed on certain courses by legislation, such as a Licence to Perform High Risk Work, you must be 18 years of age.
CSA ensures that class sizes are small enough to enable us to spend considerable resources on each person. We can provide language and literacy support when required and do our best to help people with additional learning support needs.
OUR MISSION
To establish lasting relationships with our clients by exceeding their expectations and gaining their trust through, exceptional performance by every member of the Construction Safety Assurance Team.
OUR VISION
To be committed to excellence and provide all candidates with comprehensive training that will assist them in following and striving towards their individual vocation goals.
To be recognised and respected as one of the leaders in construction training.
OUR VALUES
We believe learning is a life-long process. The knowledge gained by each individual is critical to achieving and maintaining excellence in their profession.
We are deeply committed to integrity, doing the right thing, behaving honestly and making sacrifices to act ethically.
Relationships are what we’re about. Therefore, ‘honesty, integrity and respect for people’ are the core of our business.
STRATEGIC DIRECTION
To sustain and grow our business every year.
LEARNING
To promote a productive learning environment and consider individual support needs and involve and treat learners fairly, ethically and responsibly.
EXCELLENCE
We strive for excellence in all we do through qualified employees, trainers and innovative systems.
LEADERSHIP
We encourage leadership and encourage employees and individuals to participate in decision making that affects them.
ACCOUNTABILITY
We are accountable to deliver quality training that delivers outcomes that meet relevant Government guidelines.
RECOGNITION OF UNITS OF COMPETENCY OR QUALIFICATIONS
We will recognise all relevant qualifications and Statements of Attainment and qualifications issued by any other Registered Training Organisation (RTO).
If you have any of the units we offer, we need to see the original Statement of Attainment or qualification and, if they are the same, we will recognise them.
PRIVACY AND ACCESS TO RECORDS
We will collect and store information relevant to your participation in a way that protects your privacy, as required by legislation.
If you wish to view your records we hold, please contact us and we will make a time for you to do this. You may correct any information, but not remove records.
ACCESS AND EQUITY
In summary, access and equity is about everyone being treated fairly without discrimination. This includes you being able to enrol and participate regardless of any irrelevant characteristics such as your ethnic background, sex, religion, race, disability, age, marital status, parental status.
It also includes us considering reasonable adjustments to training and assessment if you have a disability, and providing these within resources. If you have any special needs, we encourage you to tell us about them so we can work to meet your needs, and keep you on track.
FEES, CHARGES AND REFUNDS
The fee schedule is in relation to the type of services provided, and our staff will give you a list of the fees before you enrol. You will be required to pay the full course fee in advance to secure your enrolment.
If you decide not to participate in the training, a $100 cancellation fee will apply and the balance of the fee will be refunded only if 7 days notice is given prior to the course commencement and on return of all learning materials in the condition in which they were provided. If you wish to defer your attendance the fee will be held over to the next course date.
If less than 7 days notice is given and equipment has been hired or materials are not returned, there will be no refund.
Where exceptional circumstances apply and can be verified, the RTO Manager or RTO Office Manager may use discretion and provide a refund.
If Construction Safety Assurance cancels the training you will receive a refund of the fees paid.
COMPLAINTS AND APPEALS
If you believe you have been treated unfairly or wish to appeal any of our decisions (including assessment decisions) you have a right to do so under our Complaints and Appeals Procedures.
Anyone making a complaint or appealing a decision has the right to be heard, and we will deal promptly, fairly and confidentially with complaints and appeals using independent people. You have the right to ask someone to be with you when you make a complaint or appeal.
Whilst we try to resolve complaints informally where possible, formal complaints and appeals must be submitted in writing, and there is a form for this.
Participants or employers may request a full copy of our Procedures (and you must be provided with a copy on request). Contact the RTO Manager or your trainer.