About Us – Construction Safety Assurance

About Us – Construction Safety Assurance Pty Ltd (CSA) was established in 2006 and became a Registered Training Organisation in 2010.  Our qualified Worksafe Trainer and Assessor has more than 20 years of experience in the industry working in construction, entertainment, manufacturing and training at both private RTO’s and TAFE colleges.   Our trainer has been training and assessing for over 18 years and currently holds a Certificate IV in Training & Assessment (TAA401110) and is a licensed Assessor for High Risk Work with WorkSafe.

As a Registered Training Organisation, Construction Safety Assurance offers training courses that can be run during normal business days or weekends (not all courses can be run on weekends, this is dependent on our availability and the particular course).  We try to ensure all of our courses run consecutively so you can obtain your licences as per the Worksafe guidelines in the shortest possible timeframe.

Construction Safety Assurance does not receive any form of government funding.  We are a nationally recognised  RTO that offers face to face training courses only (no online courses) that meet all the Worksafe & Australian Qualifications Framework standards.

Our assessment processes are fair, and follow best practice standards.

We offer comprehensive services in:

• Training and Assessment
• Recognition services for individuals with experience or prior learning
• Flexible learning support
• Course customisation and development
• Vocational equipment sales (such as Scaffolding Tools & Belts)
• Counselling
• Vocational Guidance

Construction Safety Assurance offers all of its services on a fair and equal basis. Our only responsibility is to ensure that all candidates are able to display the level of skills and knowledge required in the workplace – and we do our very best to help you to achieve this goal. It is the responsibility of all staff to ensure that our services are accessible to any person who wants to access them.

We do not discriminate in any way, shape or form. Age is not a factor for our training – the only restrictions are those that are placed on certain courses by legislation, such as a Licence to Perform High Risk Work, you must be 18 years of age or older.

Construction Safety Assurance ensures that class sizes are small enough to enable us to spend considerable resources on each person. We can provide language and literacy support when required and do our best to help people with additional learning support needs.

OUR MISSION

To establish lasting relationships with our clients by exceeding their expectations and gaining their trust through, exceptional performance by every member of the Construction Safety Assurance Team.

OUR VISION

To be committed to excellence and provide all candidates with comprehensive training that will assist them in following and striving towards their individual vocation goals.

To be recognised and respected as one of the leaders in construction training.

OUR VALUES

We believe learning is a life-long process.  The knowledge gained by each individual is critical to achieving and maintaining excellence in their profession.

We are deeply committed to integrity, doing the right thing, behaving honestly and making sacrifices to act ethically.

Relationships are what we’re about.  Therefore, ‘honesty, integrity and respect for people’ are the core of our business.

STRATEGIC DIRECTION

To sustain and grow our business every year.

LEARNING

To promote a productive learning environment and consider individual support needs and involve and treat learners fairly, ethically and responsibly.

EXCELLENCE

We strive for excellence in all we do through qualified employees, trainers and innovative systems.

LEADERSHIP

We encourage leadership and encourage employees and individuals to participate in decision making that affects them.

ACCOUNTABILITY

We are accountable to deliver quality training that delivers outcomes that meet relevant Government guidelines.

RECOGNITION OF UNITS OF COMPETENCY OR QUALIFICATIONS

We will recognise all relevant qualifications and Statements of Attainment and qualifications issued by any other Registered Training Organisation (RTO).

If you have any of the units we offer, we need to see the original Statement of Attainment or qualification and, if they are the same, we will recognise them.

PRIVACY AND ACCESS TO RECORDS

We will collect and store information relevant to your participation in a way that protects your privacy, as required by legislation.

If you wish to view your records we hold, please contact us and we will make a time for you to do this. You may correct any information, but not remove records.

ACCESS AND EQUITY

In summary, access and equity is about everyone being treated fairly without discrimination. This includes you being able to enrol and participate regardless of any irrelevant characteristics such as your ethnic background, sex, religion, race, disability, age, marital status, parental status.

It also includes us considering reasonable adjustments to training and assessment if you have a disability, and providing these within resources. If you have any special needs, we encourage you to tell us about them so we can work to meet your needs, and keep you on track.

FEES, CHARGES AND REFUNDS

The fee schedule is in relation to the type of services provided, and our staff will give you a list of the fees before you enrol.

Payment by individuals is required in two steps for courses which cost over $1,500

1. Enrolment and commencement you pay $1,500
2. 3rd day of the course you pay the balance of fees due

Registered Training Organisations (RTOs) are required to adhere to a strict regimen that specifies how they can collect student fees. These prescribed conditions determine the amounts and frequencies of payment. Construction Safety Assurance endorses this fee payment system as it protects the learner from the possible loss of fees and will encourage sound financial management from RTOs.

Companies who are paying on behalf of individuals will be required to either pay the full amount via credit card at the time of the booking or send through a purchase order number and will be invoiced directly. Payment is required in full 7 days from invoice date. Note:  CSA no longer accepts cheques, payment must be made either via credit card or EFT.

Credit card payments will incur a 1% surcharge, this includes visa/mastercard/debit cards.

Any additional fees or charges will be advised on application and charged and collected on completion.

Please note that Construction Safety Assurance does not formally issue a qualification until the total fee has been paid.

Re-assessment Fee

If you fail any component of the course and wish to be re-assessed a second time, a re-assessment fee of $250 will be charged per assessment.  If you fail a second time, you will be required to undertake the entire course again at the full cost.  Re-assessment times will be scheduled according to our availability.

Request to Cancel / Withdraw

Notice of cancellation 7 days or more prior to course commencement will result in a $100 per course, per person, cancellation fee.  The balance of fees paid/invoiced will be reimbursed.

Should you provide notice of cancellation within 7 days from your scheduled course commencement date, then all fees paid or invoiced relating to the course will be forfeited and due.

Request to transfer to another course date

Should you wish to transfer to another course date, you must provide 7 days notice prior to the original course commencement date, if less than 7 days notice is given, no transfer or refund will be offered.

Each learner is eligible for a maximum of 1 transfer.  Transfers must be taken within a 6 month period, or payment of course fees will be forfeited.

Extenuating Circumstances

*Individual cases of extenuating circumstances will be considered on a case by case basis.

Extenuating circumstances may include but not be limited to:

• Sickness or death in an immediate family;
• Individual medical circumstance.

Note: A medical certificate or other equivalent documentation must be provided as evidence.

CSA reserves the right to offer a refund or proportional refund in circumstances determined as warranted.

If Construction Safety Assurance cancels the training, you will receive a full refund of the fees paid.

Please note, if we do not get minimum numbers to enable us to run a course, we may cancel the course at our discretion.  You will be given 7 days notice if the course is to be cancelled and be given a full refund.

COMPLAINTS AND APPEALS

If you believe you have been treated unfairly or wish to appeal any of our decisions (including assessment decisions) you have a right to do so under our Complaints and Appeals Procedures.

Anyone making a complaint or appealing a decision has the right to be heard, and we will deal promptly, fairly and confidentially with complaints and appeals using independent people. You have the right to ask someone to be with you when you make a complaint or appeal.

Whilst we try to resolve complaints informally where possible, formal complaints and appeals must be submitted in writing, and there is a form for this.

Participants or employers may request a full copy of our Procedures (and you must be provided with a copy on request). Contact the RTO Manager or your trainer.